Returns & Exchanges
At House Of Zelena, we want you to be completely satisfied with your purchase. If your fashion pieces aren't the perfect fit, we offer a seamless 15-day return and exchange window to ensure your shopping experience remains effortless.
Initiate Your Request
Visit our online returns portal and enter your order ID and email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the items are unworn, unwashed, and have all original tags attached before securely packing them in their original packaging.
Schedule a Pickup
Once your request is approved, our courier partner will coordinate a convenient pickup from your doorstep within 48-72 hours.
Receive Refund or Exchange
After our warehouse team verifies the product condition, your refund will be processed to the original payment method or your exchange item will be dispatched.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing